How can we help?


What are the delivery charges?

Delivery charges vary with each Seller and your location.

We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us offset the cost of logistics. The delivery charge may be waived by us if you shop for a minimum, predefined value. Shipping cost, if applicable, will be displayed near the ‘BUY NOW’ option when you are about to place the order.

Why does the delivery date not correspond with the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on public holidays and this is factored into the estimated delivery dates.

What is the estimated delivery time?

Sellers generally source and ship the items within the time specified on the product page. Business days exclude public holidays. On an average, it may take around 7-8 days to deliver the ordered product at your doorstep.

Estimated delivery time depends on the following factors:

• Product availability
• The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs on items sold by Sellers on VTACLED.COM ?

There are NO hidden fees when you make a purchase on vtacled.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

Why doesn’t/can’t the Seller ship to my area?

Whether your location can be serviced or not depends on:

• Whether VTACLED.COM ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

For your convenience, an OTP (One Time Password) will be sent to your mobile number to confirm the shipping of your order in your region.

Why is the COD (Cash on Delivery) option not offered in my location?

Availability of the COD option depends on the courier partner servicing your location’s ability to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination, and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to get started on a return, and we will get in touch to explain the process.

If you are making a return, our Logistics partner will facilitate the pick-up of the item, once you contact us so we can inform them to do the needful. If the product is returned within 3 days of purchase, VTACLED.COM will bear the shipping costs. If the return is requested on the 4th day of purchase or later, the buyer will bear the cost of shipping.

What do the different tags like "In Stock," "Available" mean?

'In Stock'

For items listed as "In Stock," Sellers will note the delivery time based on your location pin code (usually 4-6 business days in areas where standard courier service is available).


At times, we may not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Preorder' or 'Forthcoming'

Such items are expected to be in stock soon and can be pre-ordered for you. The item will be shipped to you on the day of it coming in stock in our warehouse and will reach you within 4-6 business days. The Preorder duration varies from item to item. Once it becomes available, the release time and date is mentioned. (E.g. 5th May, August 3rd week)

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

Does VTACLED.COM deliver internationally?

As of now, VTACLED.COM does not offer international delivery. However, we will soon roll out with our plans to expand our services internationally.

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