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FAQ/Help

FAQ’s (Frequently Asked Questions)

1) What is ‘My Account’?

'My Account' offers you complete control over your transactions on www.vtacled.com. It’s easy to set up and allows you to:

  • Manage/Edit your personal data like your address, phone number, email address, etc.
  • Change your password
  • View and Track the status of your orders

2) How do I know my order has been confirmed?

Once your order has been placed and payment has been authorized, we will confirm the receipt through email and begin processing your order.

You will receive an email containing the details of your order, at which time you will be assigned a unique Order ID, a summary of the item(s) you have ordered, along with an expected delivery time.

You will also be notified when the product leaves the warehouse to be shipped to your doorstep. Shipping details will be provided with the respective tracking number(s) so you can monitor your order at all times.

3) Do I need to set up an account on VTACLED.COM to make a purchase?

While having an account isn’t mandatory to shop for and purchase items (all you need to submit is your email), it is recommended that you create an account. By creating your own account, you access a higher level of personalized shopping experience, including recommended/related products, faster checkout times and can even set up a personal “wish list.” By setting up an account, you’ll also be able to rate and review products.

4) Can I still place an order on a product that is ‘Out of Stock’?

Unfortunately, products listed as 'Out of Stock' are not available for sale currently. However, we have an ample number of alternate products with very similar specifications and also, soon enough you will see the product of your choice available on our website.

5) Is there an expiry date for the balance in my Wallet?

No. There is no expiry date for the balance in your Wallet. You will be able to use the credits and balance in your Wallet to make purchases at any point in time.

6) How do I get the Wallet feature?

  • Set up/Log in to your www.vtacled.com account
  • Once you log in, the Wallet balance will be visible in the header section of www.vtacled.com.
  • Go to the Wallet page in the 'My Account' section to view/manage your Wallet balance.

7) Why do I see multiple balances in My Wallet?

The Wallet can include of two sections, Store Credit and Promotional Balance. Your Wallet balance is sum total of these components.

  • Store Credit: This is the credit VTACLED.COM typically offers in lieu of a cancelled order. The amount residing in this section can be completely refunded to you (if you choose).
  • Promotional Balance: This is the credit VTACLED.COM offers for promotional, referral incentives or discount purposes. The amount residing in this section is not refundable.

8) What happens if my Wallet balance is insufficient?

In the event that your Wallet balance is lower than the total amount due for your order, you can make a partial payment using your Wallet and then top up the remaining amount of your payment using any of the other payment options. PLEASE NOTE: the Cash-on-Delivery option cannot be combined with a Wallet payment.

9) Can I transfer my Wallet Balance?

No. The Wallet is associated with your VTACLED.COM account and cannot be transferred to any other accounts.

10) What is your Wallet Refund Policy?

  • Topped-Up Balance: This section refers to the prepaid credit balance in your wallet that you have purchased using your credit/debit card or Net Banking for use on future orders. The amount in this section is not refundable.
  • Store Credit: This is the credit offered by sellers, typically in lieu of a cancelled order. The amount in this section can be completely refunded to you (if you choose). The Wallet balance is the sum total of the two components mentioned above (Store Credit and Promotional Balance).
  • Promotional Balance: This is promotional credit and is not refundable.

11) Can I delete My Wallet?

Since the Wallet is associated with your account, it cannot be deleted without deleting your entire account. The Wallet is a feature designed to expedite the payment process on the website, but you are not required to use it to make a purchase.

12) What’s the difference between Store Credit and the Wallet feature?

We have introduced a prepaid payment option called the Wallet. The balance on your existing store credit reflects as Wallet credit. This enables you to conveniently shop multiple times on VTAC LED while only having to make a single payment.

When you make a purchase, it will be added to your account and appear as prepaid credit in your Wallet. When you create an order, you can choose to use the Wallet as the method of payment and the amount will be deducted from the existing balance.

13) How do I check the current status and delivery time of my order?

You can view the status of your order and other related information in the 'My Account' section. On the ‘My Account’ page, click on the 'My Orders' link to view the status of your orders. To view the status of a specific order, click on ‘Track order’ which will direct you to our logistics partner page showing your current order status.

14) What’s the difference between each order status?

“Payment Authorized, Order under Processing”: Authorization has been received from the payment gateway and your order is being processed by the seller.

“Order Shipped”: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

15) When and how can I cancel an order?

You can cancel your order any time before it reaches the "Order Shipped" status. To cancel, please contact us with the order number of the item(s) you purchased. You also have the option of returning the product once it has been delivered to you, in the event that it is not the right product or if it has been damaged in transit.

16) How does the delivery process work?

Our Logistics Partner will come and deliver the ordered product at your doorstep anywhere across the entire of United Kingdom. You will just have to present your U.K Identification card and sign on the delivery sheet put in front of you.

17) How are the items packaged?

Products sold by us are shipped in packages with waterproof plastic wrap. Fragile items, are safely secured with bubble wrap, and all electronic items are taken care of from damage during transit.

18) Do you have any guidelines for writing product reviews?

Product reviews on www.vtacled.com are a great way to help other customers decide on the best product to suit their needs. Here are some tips to writing great product reviews:

Have you used this product?

1) It's always best to review a product you have personal experience using.

2) Educate your readers.

3) Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review is relatable for future consumers to assess.

4) Be yourself but be informative.

5) Let your personality shine, but also provide the facts to back up your opinion/experience with the product.

6) Get your facts right!

7) Inaccurate product information is misleading to consumers. If you're not sure, double check the product specifications.

8) Stay concise.

9) Be creative, but stick to the topic. A short review that is “to the point” delivers a strong message. Also, breaking product reviews into smaller paragraphs is easier for consumer to digest.

10) Oh, and a catchy title is always a great way to get attention!

11) Edit before your publish

12) A quick edit and spell check goes a long way in the perception of credibility.