- Free Shipping (Over £ 40 Order)
- Up to 5 years Warranty
If a product is 'Damaged', 'Defective' or 'Not as Described,' and you would like to make a return, start by placing a return request online then follow the easy steps below:
I) Create a Return Request Online
: - Go to 'My Orders'
: - Click 'Return' to open the Return Request form
: - Select 'Exchange/Replace' or 'Refund'
II) 'Item to be returned' is picked up
: - The item you want to return will be picked up from your location.
III) Replacement/Refund is Processed
: - Once the Seller receives the item that was originally delivered, a replacement item is shipped or a full refund is issued, depending on your request.
In the event of a return, the product must be unused/in original condition. Please include all packaging with your return, including the item, price tags, labels, original packing materials, add-ons and accessories.
Hassle-Free Returns and Refunds:
Here are some of the ways in which we strive to offer our customers a hassle-free return or refund experience.
Returns, refunds and replacements are subject to each Seller's individual Return Policy. Returns are covered by the 7 Number of Day Replacement Guarantee for Sellers with VTACLED.COM (depending on the Seller’s Terms and Conditions).
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. However, the Terms and Conditions of each Seller’s Return Policy may vary. Please check the respective Seller's Return Policy prior to completing your purchasing and/or requesting the replacement/return of a product. As noted, replacement items are subject to the Seller’s available stock. In the event that a replacement is not available, the Seller will refund the total amount for the product.
If you are not satisfied with the LED product that has been delivered, you can request an exchange, at no extra cost if done within 3 days of the product being delivered.
Exchanges are subject to the Seller’s available stock. If the product is out of stock, you will receive a full refund if requested within 3 days or you pay for shipping if you request for the product after 3 days.
There are certain instances where we do not accept returns:
Yes, a return can be made on a per item level. If you have ordered multiple items, you can initiate a return for part of your order.
In most cases, refunds are provided. We work to offer a hassle-free online shopping experience to ensure your satisfaction as a customer on our website.
Here are some examples of when a refund is warranted:
Once a replacement request is created, we will send you an email explaining the pickup process, as well as provide you with the details about the replacement. In most locations, the replacement item is delivered to you at the time we pick up the return. In all other cases, the replacement process is initiated after the original delivery is picked up/received. If you don't receive the replacement product within the scheduled date, contact us immediately.
You can return an item for FREE if the product you are returning/exchanging is not damaged, is in proper working condition and, most importantly, is returned within 3 days of the product being delivered. The customer bears any shipping costs if the return is made after 3 days of the product being delivered.
Once you place a request to return an item, the pre-paid shipping label/Air Waybill will be sent to your email to ensure that you can return the item for FREE.
If you have any further questions pertaining to returns, refunds or exchanges, please feel free to contact our customer team support.